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IT Support
- Studies functions available in Dynamod and propose utilities that can improve our company (1 every month), include SOPs
- Supports directors in their tasks when they are away (pricing etc)
- Responsible for improvising SOPs for all processes
- Oversees the administrative and operational functions of the head office, ensuring smooth operations and coordination between departments
- Implement and maintain effective security measures to safeguard company assets, data, and personnel.
- Manages the pharmacy’s technology infrastructure, including computer systems, software, network, and security. Provides technical support to staff and ensures the
- Provide timely and effective technical support to users via phone, email, or in-person.
- Troubleshoot and resolve user-reported problems, escalating complex issues as necessary.
- Create, modify, and deactivate user accounts and access rights.
- Assist users with password resets, account setup, and access-related inquiries.
- Ensure compliance with security protocols and policies regarding user accounts and access privileges.
- Contribute to the development and maintenance of a knowledge base for common IT issues and solutions.
- Provide training and guidance to users on IT tools and best practices.
- Contribute to security awareness initiatives and provide guidance to users on best practices for data protection.
- Stay informed about emerging technologies, industry trends, and best practices.
- Evaluate and recommend hardware, software, and tools to improve system performance and user experience.
- Collaborate with IT team members to plan and implement technology upgrades or replacements.
Warehouse & Logistics Manager
- Monitor and maintain accurate inventory levels, ensuring sufficient stock to fulfill orders and avoid stockouts.
- Implement inventory control measures, including regular stock counts, cycle counts, and reconciliation processes.
- Optimize warehouse layout and organization to maximize space utilization and ease of access.
- Coordinate the fulfillment of customer orders, ensuring accurate picking, packing, and shipping of products.
- Collaborate with the sales and customer service teams to prioritize and process orders in a timely manner.
- Manage shipping carriers and negotiate shipping rates and terms.
- Oversee the receiving of incoming goods, verifying quantities and inspecting for damages or discrepancies.
- Coordinate with the purchasing team to resolve any receiving issues and discrepancies.
- Implement quality control procedures to ensure the accuracy and quality of incoming goods.
- Supervise warehouse staff, providing guidance, training, and performance feedback.
- Develop and enforce warehouse safety protocols and best practices.
- Implement and maintain standard operating procedures (SOPs) for warehouse activities.
- Maintain accurate inventory records and update inventory management systems.
- Generate inventory reports, including stock levels, turnover rates, and aging analysis.
- Analyze inventory data to identify trends, make forecasts, and recommend inventory optimization strategies.
- Coordinate the transportation and distribution of goods to customers or other locations.
- Optimize transportation routes and methods to minimize costs and delivery times.
- Work with logistics partners and carriers to ensure smooth and efficient logistics operations.
- Monitor warehouse and logistics costs, including labor, transportation, and storage expenses.
- Identify cost-saving opportunities and implement measures to optimize operational efficiency.
- Identify areas for process improvement and efficiency gains within the warehouse and logistics operations.
- Implement continuous improvement initiatives to enhance productivity and reduce waste.
- Stay updated on industry best practices and technological advancements in warehousing and logistics.
- Ensure compliance with safety regulations, labor laws, and environmental standards.
- Stay informed about transportation regulations and international shipping requirements.
- Implement measures to ensure compliance with customs and import/export regulations.
Purchaser
- Identify and evaluate potential suppliers, conduct supplier assessments, and negotiate terms and conditions.
- Source and procure goods, materials, and services needed for the organization’s operations.
- Maintain relationships with existing suppliers and establish relationships with new suppliers to ensure a reliable supply chain.
- Review purchase requests and ensure accuracy and completeness of information.
- Prepare and issue purchase orders to suppliers, ensuring adherence to budgetary constraints and delivery timelines.
- Track and monitor purchase orders to ensure timely delivery and resolve any issues or discrepancies.
- Negotiate pricing, discounts, and contract terms with suppliers to achieve cost savings and favorable terms.
- Conduct market research to benchmark pricing and ensure competitive purchasing.
- Monitor and analyze supplier performance and contract compliance.
- Monitor and manage inventory levels to optimize stock availability and minimize excess or obsolete inventory.
- Collaborate with stakeholders to forecast demand and plan procurement activities accordingly.
- Implement inventory control measures, including reorder points, safety stock levels, and regular stock audits.
- Foster positive relationships with suppliers, acting as a primary point of contact for communication and issue resolution.
- Conduct regular supplier performance evaluations and provide feedback on quality, delivery, and service levels.
- Collaborate with suppliers to address any quality or delivery issues and implement corrective actions.
- Analyze procurement data and generate reports to identify cost-saving opportunities, trends, and potential areas for improvement.
- Work with the finance team to track and report on procurement spend, budgets, and cost variances.
- Collaborate with stakeholders to develop strategies for cost optimization and value enhancement.
- Ensure compliance with procurement policies, procedures, and regulatory requirements.
- Maintain accurate records of procurement activities, contracts, and supplier information.
- Assist in conducting supplier audits and compliance checks.
- Stay updated on industry trends, market conditions, and best practices in procurement.
- Identify and implement process improvements to streamline procurement operations and enhance efficiency.
- Participate in cross-functional teams and initiatives related to procurement and supply chain optimization.
Finance & Account Manager
- Develop and implement financial planning processes, including budgeting, forecasting, and long-term financial strategies.
- Analyze financial data, perform variance analysis, and provide insights and recommendations to support decision-making.
- Monitor and report on key financial metrics, highlighting trends, risks, and opportunities.
- Coordinate the development of annual operating and capital budgets in collaboration with department managers.
- Monitor budget performance, track expenditures, and provide regular budget variance analysis and reports.
- Work with stakeholders to manage and control costs, identify cost-saving opportunities, and optimize resource allocation.
- Prepare and present accurate and timely financial statements, reports, and analysis to senior management, stakeholders, and regulatory bodies.
- Ensure compliance with financial regulations, accounting principles, and internal controls.
- Coordinate external audits and ensure the timely completion of audit requirements.
- Manage cash flow, including forecasting cash inflows and outflows, optimizing working capital, and ensuring sufficient liquidity.
- Monitor banking activities, manage relationships with financial institutions, and implement cash management strategies.
- Oversee day-to-day financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
- Review and reconcile financial transactions, ensuring accuracy and proper documentation.
- Implement and maintain efficient and effective financial processes, systems, and controls.
- Identify and assess financial risks, including market risks, credit risks, and liquidity risks.
- Develop and implement risk management strategies and policies to mitigate potential financial risks.
- Monitor and report on financial risk exposures and recommend appropriate actions.
- Conduct financial analysis for investment decisions, including evaluating investment opportunities, assessing ROI, and conducting due diligence.
- Develop financial models and projections to support investment analysis and business cases.
- Monitor and evaluate investment performance and provide recommendations for optimization.
- Build and maintain positive relationships with stakeholders, including banks, auditors, regulatory bodies, and financial institutions.
- Serve as a key point of contact for financial inquiries, providing accurate and timely information and support.
- Lead and manage the finance and accounting team, providing guidance, support, and professional development opportunities.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
Operation Manager
- Organise events/schemes to increase staff motivation, engagement and productivity
- Establishing and monitoring employee schedules
- Develop and implement operational strategies, policies, and procedures to optimize productivity, efficiency, and customer satisfaction.
- Collaborate with senior management to align operational goals with overall business objectives.
- Conduct regular analysis of operational processes, identify areas for improvement, and propose solutions for increased effectiveness and cost savings.
- Plan and allocate resources, including personnel, equipment, and materials, to meet operational needs.
- Manage budgets and expenses related to operations, ensuring adherence to financial targets and cost control measures.
- Implement quality control measures to ensure adherence to industry standards and regulatory requirements.
- Monitor key performance indicators (KPIs) and conduct regular performance evaluations to identify areas for improvement and address operational inefficiencies.
- Provide leadership, guidance, and support to the operational team, fostering a positive and high-performance work culture.
- Recruit, train, and develop staff members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Conduct regular performance evaluations, provide feedback, and address any performance issues.
Regional Manager
- Oversee the day-to-day operations of multiple outlets within the region, ensuring compliance with company policies, procedures, and standards.
- Monitor key performance indicators (KPIs) to evaluate outlet performance, identify areas for improvement, and develop action plans to achieve targets.
- Conduct regular store visits to assess operational efficiency, customer service quality, and adherence to brand standards.
- Provide leadership, guidance, and support to Outlet/Branch Managers within the region, fostering a positive and high-performance work culture.
- Recruit, train, and develop Outlet Managers, ensuring they have the necessary skills and knowledge to effectively manage their outlets.
- Conduct regular performance evaluations, provide feedback, and address any performance issues.
- Develop and execute strategies to drive business growth and increase market share within the region.
- Identify opportunities for expansion, new outlets, or strategic partnerships, and collaborate with the Business Development team to execute growth initiatives.
- Monitor competitor activities and market trends to identify potential risks and opportunities and adjust strategies accordingly.
- Monitor and manage the financial performance of outlets within the region, including sales, expenses, and profitability.
- Collaborate with Outlet Managers to develop and execute sales plans, promotional activities, and pricing strategies to drive revenue and achieve financial targets.
- Ensure adherence to financial controls, budgets, and cost management measures.
- Ensure consistent delivery of excellent customer service across all outlets within the region.
- Monitor customer feedback, address customer concerns, and implement measures to enhance customer satisfaction and loyalty.
- Collaborate with the Marketing team to develop and implement customer-focused initiatives and campaigns.
- Communicate and collaborate with cross-functional teams, including Marketing, Operations, HR, and Finance, to align regional strategies and objectives.
- Provide regular reports to senior management on regional performance, operational issues, and growth opportunities.
- Foster effective communication channels between outlets, sharing best practices and ensuring consistent implementation of company initiatives.
Outlet Manager
- Oversee and manage all aspects of outlet operations, including opening and closing procedures, staffing, scheduling, inventory management, and maintaining cleanliness and organization.
- Ensure compliance with company policies, procedures, and operational standards.
- Monitor and maintain inventory levels, including stock replenishment, product quality control, and waste management.
- Develop and execute sales strategies and initiatives to drive revenue growth and achieve sales targets.
- Monitor sales performance, analyze data, and identify opportunities for improvement.
- Train and motivate the sales team to maximize sales potential and upselling opportunities.
- Ensure the delivery of excellent customer service to enhance customer satisfaction and loyalty.
- Train and coach the team on customer service techniques and standards.
- Handle customer inquiries, complaints, and feedback promptly and effectively.
- Recruit, train, and develop a team of employees, ensuring sufficient staffing levels and skill sets to meet operational needs.
- Conduct performance evaluations, provide feedback, and implement development plans to improve employee performance and engagement.
- Foster a positive work culture and promote teamwork and collaboration.
- Monitor and manage outlet financial performance, including sales targets, expenses, and profitability.
- Control costs, minimize waste, and ensure adherence to budgetary guidelines.
- Collaborate with the marketing team to implement promotions, marketing campaigns, and events to drive foot traffic and sales.
Business Development Manager
- Develop and execute the business development strategy aligned with the organization’s overall goals and objectives.
- Identify and evaluate potential growth opportunities, market segments, and target markets.
- Conduct market research and analysis to identify trends, competitive landscape, and customer needs.
- Identify and explore new markets, both domestic and international, for business expansion.
- Conduct market assessments and feasibility studies to evaluate market potential, competitive landscape, and entry strategies.
- Develop market entry plans, including market positioning, pricing strategies, and distribution channels.
- Collaborate with cross-functional teams, such as sales and marketing, to develop targeted sales strategies and campaigns.
- Ensure compliance with company policies and legal requirements in all business development activities.
- Stay updated on industry trends, market dynamics, and competitor activities.
- Conduct competitive analysis and benchmarking to identify market gaps, threats, and opportunities.
- Utilize market intelligence to drive informed decision-making and provide recommendations to senior management.
- Works on building relationships with healthcare providers, hospitals, clinics, and other potential clients to promote the pharmacy’s products and services, and generate business opportunities & growth.
Data Analyst
- Collect and consolidate data from various sources, ensuring data quality and accuracy.
- Clean, transform, and organize large datasets to facilitate analysis.
- Develop and maintain data pipelines and automated data processes..
- Identify trends, patterns, and correlations in the data to extract meaningful insights.
- Conduct in-depth analyses to address specific business questions and provide recommendations based on findings.
- Create clear and visually appealing reports, dashboards, and visualizations to communicate insights effectively.
- Present findings to stakeholders, including management and other teams, in a clear and concise manner.
- Collaborate with cross-functional teams to understand their data needs and provide analytical support.
- Ensure data integrity and accuracy by monitoring and validating data quality.
- Implement data governance processes and best practices to maintain data standards and compliance.
- Identify and resolve data issues and inconsistencies.
- Identify opportunities to improve data analysis processes and propose innovative solutions.
- Work closely with IT teams to ensure data accessibility and availability.
Merchandiser
- Develop and execute merchandising strategies aligned with the overall business objectives and market trends.
- Conduct market research, competitor analysis, and customer surveys to identify opportunities and make data-driven decisions.
- Collaborate with buying and marketing teams to align merchandising plans with product assortment, promotions, and campaigns.
- Plan and implement attractive product displays, including window displays, in-store displays, and shelving arrangements to enhance the visual appeal and highlight key products.
- Ensure effective signage, pricing, and product information to assist customers in making informed purchasing decisions.
- Monitor and maintain visual merchandising standards, including cleanliness, organization, and product availability.
- Analyze sales data, demand forecasts, and historical trends to optimize inventory levels and prevent stock-outs or overstock situations.
- Coordinate with buying and operations teams to ensure timely replenishment of stock and efficient inventory turnover.
- Conduct regular store visits to assess stock levels, identify slow-moving products, and recommend necessary actions.
- Monitor sales performance, track key merchandising metrics, and prepare reports for management, highlighting trends, opportunities, and challenges.
- Conduct post-mortem analysis of promotional campaigns and initiatives to evaluate their effectiveness and identify areas for improvement.
- Stay updated on industry trends, market dynamics, and competitor activities to identify emerging opportunities and potential risks.
- Conduct regular store visits and competitor analysis to benchmark pricing, assortment, and merchandising strategies.
Staff Development Managers
- Conducts annual training and development needs assessment
- Develops training and development programs and objectives
- Obtains and /or develops effective training materials utilising a variety of media
- Collaborate with Operation Manager and Business Development Manager to plan, organise and facilitate employee development and training events
- Collaborate with Head Office Manager & Purchaser to request product briefing from suppliers
- Develops and maintains organisational communications to ensure employees have knowledge of training and development events and resources
- Conducts follow-up studies of all completed training to evaluate and measure results
- Modifies programs as needed
- Designs and implements training programs for pharmacists, pharmacy technicians, and other staff members to ensure continuous professional development, adherence to regulations, and consistent quality of service across all outlets.
Marketing Manager
- To manage 2 executives and directly report to company directors
- To compile & analyse sales data and present categories insights to company director
- Strengthen categories according to Distribution, Pricing, Shelving, Merchandising (DPSM)
- Implementation of the marketing campaigns/promotion
- To promote specific brands performance in-store
- Building relationships and partnerships with other key players such as vendors, advertising agencies, and suppliers as per the need (secure committed A&P budget)
- Display & rental (E.g. Signage, Wall gondola, window & etc)
- Content Marketing / Digital marketing: informative content for the website, blog, social media, and any other content marketing channels. Eg: website, facebook, instagram, youtube, linked,twitter & tiktok
- New outlets Opening – Display Sponsorship, door gift & promotion activities.
- Event – Engage with local community and company to provide health screening services / health talk.
- Membership system integration with Dynamod
- Online e-commerce platform (Shopee, Lazada, Tiktok shop & e-store)
- System integration for e-commerce platform and in-house system
- Online Promotion & products content.
Marketing Coordinator
- Assist in planning, coordinating, and executing marketing campaigns across various channels, including digital, social media, email, print, and events.
- Collaborate with internal teams, agencies, and vendors to ensure smooth campaign execution and timely delivery of materials.
- Track campaign performance, analyze results, and prepare reports for review and optimization.
- Help manage the organization’s digital presence, including websites, social media platforms, email marketing, and online advertising.
- Assist in creating and scheduling social media posts, monitoring engagement, and responding to comments or inquiries.
- Coordinate with designers and content creators to develop digital assets such as graphics, videos, and blog posts.
- Conduct market research and competitive analysis to gather insights on customer preferences, industry trends, and market opportunities.
- Assist in analyzing customer data, demographics, and campaign metrics to identify target audiences and refine marketing strategies.
- Monitor industry news, market trends, and competitor activities to stay informed and recommend adjustments to marketing plans.
- Assist in creating marketing content such as blog posts, articles, case studies, and sales presentations.
- Coordinate with internal teams and external vendors to develop marketing collateral, ensuring brand consistency and quality.
- Maintain a library of marketing materials, ensuring accurate and up-to-date information.
- Support the planning and execution of marketing events, such as trade shows, conferences, webinars, and product launches.
- Assist in coordinating logistics, including venue selection, booth setup, collateral preparation, and lead capture processes.
- Collaborate with the sales team to drive event attendance and follow-up on leads generated.
- Track and analyze marketing data, including website traffic, social media engagement, email campaign performance, and lead generation.
- Prepare regular reports and dashboards to measure the effectiveness of marketing initiatives and provide insights for future improvements.
- Monitor key performance indicators (KPIs) and benchmarks to assess marketing ROI and contribution to business objectives.
Human Resource Manager
- Develop and implement recruitment and staffing strategies to attract and select qualified candidates.
- Coordinate job postings, screen resumes, conduct interviews, and facilitate the selection process.
- Oversee onboarding and orientation processes for new hires.
- Develop and implement employee relations strategies, policies, and programs to foster a positive work environment.
- Address employee concerns, grievances, and conflicts, ensuring timely resolution and compliance with labor laws.
- Promote employee engagement and facilitate effective communication between management and employees.
- Design and implement performance management systems, including performance appraisal processes, goal-setting, and performance improvement plans.
- Provide guidance and support to managers in conducting performance evaluations and providing feedback.
- Develop and implement strategies to recognize and reward high-performing employees.
- Identify training and development needs across the organization.
- Design and deliver training programs to enhance employee skills and competencies.
- Coordinate and track employee development plans and initiatives.
- Develop and administer compensation and benefits programs, ensuring competitiveness and compliance with legal requirements.
- Conduct market research to benchmark salaries and benefits packages.
- Provide guidance and support to managers and employees on compensation-related matters.
- Ensure compliance with labor laws, regulations, and company policies.
- Develop and implement HR policies and procedures to support legal and regulatory compliance.
- Provide guidance to managers and employees on HR-related policies and procedures.
- Develop and implement employee engagement initiatives, such as employee surveys, recognition programs, and wellness initiatives.
- Analyze employee engagement data, identify trends, and recommend strategies for improvement.
- Develop and implement retention strategies to attract and retain top talent.
- Maintain accurate and up-to-date employee records and HR databases.
- Prepare HR reports, metrics, and analytics to support data-driven decision-making.
- Ensure the security and confidentiality of HR information.
- Identify high-potential employees and develop talent management programs.
- Facilitate career development discussions and succession planning processes.
- Support employee growth and advancement opportunities.
- Oversee HR administrative functions, including employee contracts, work permits, visas, and HR-related documentation.
- Ensure compliance with employment laws, regulations, and reporting requirements.
- Manage employee disciplinary processes, terminations, and exit procedures.
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